Support Request: Asus R9 290 DirectCU II 4GB GDDR5 ?>

Support Request: Asus R9 290 DirectCU II 4GB GDDR5

Asus R9 290 DirectCU II 4GB GDDR5Since purchasing the Asus R9 290 DirectCU II 4GB GDDR5 from an online vendor I’ve had nothing but issues with the graphics card.

This is the second R9 290 I’ve had this year will will more than likely not be the last as the vendor refuses to give a refund after the first 28 days – a replacement card will be issued. Here is the ticket I have created with the vendor.

Submitted 31/08/2015 15:46

On March 5, I purchased the Asus R9 290 (Order [redacted]). This graphics card worked great for the best part of two months until I started getting black-screens or my PC display would crash and sound could still be heard.

April 20, I spoke to Sarah a member of the support team and was told “If it’s more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair, the refund option will not be available at this time, I’m sorry.” I didn’t want a replacement as I had read further into the issues others were having with the card, and did state the following “So my only option is to send the R9 290 back, to receive another which will
more than likely bring with it the same problems?”

August 28, Like a mentioned with the first card bringing with it the same issues I have been proven correct (Order [redacted]). The card has been removed from my PC as it is given me the following issues; black-screen or my PC display would crash and sound could still be heard.

I am writing because I am deeply unsatisfied with your company’s customer service procedures. I never thought I would have to file a complaint, especially since the Asus R9 290 has received such excellent reviews, both online and from friends of mine who have worked with your company in the past.

I want a refund, or [redacted] credit as such so I can purchase a new card. I do not feel that my requests are unreasonable

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